On-Site Technical Support
CASE provides comprehensive technical support for networks and equipment that we have installed to ensure it provides the maximum benefit to member organisations. Our team of technicians have a range of skills and all have qualifications that will be matched to the specific needs of requests. All work is supervised by a qualified Systems Administrator with terms and conditions of the service covered by our Service Level Agreement (90kb pdf file - requires Acrobat Reader to view). If you have special needs or would like to discuss unique situations, we are always happy to assist members.
Network Design and Installation
CASE offers our members technical audits of their IT infrastructure and can provide reports to management with recommendations at standard technical support rates. For a small organisation a typical cost would be around $180 for this service. Should members wish to implement recommendations we will provide cost estimates and offer implementation strategies that are typically very cost-effective.
In conjunction with network design/implementation CASE offers members very cost-effective management of network servers by qualified System Administrators. Our strategies are based on best practice techniques using free and open source software to ensure powerful and stable systems that are capable of meeting all the needs of member organisations.
CASE is certified to install network data cabling where required. For larger jobs we can also recommend commercial organisations and liaise with them on your behalf. Cabling can be very difficult as it involves a lot of crawling around in ceilings and under buildings. As such we affectionately refer to staff working in this project as our 'cable rats'.
Web Hosting - Application
We will be announcing details of new services to provide web based content management systems using the exciting and very popular Joomla! web publishing software in the near future. Over the past two years CASE has become quite involved in the Joomla! community and now offers content management based web hosting in a technical environment tuned to the specific needs of member organisations. This includes managing security updates and the management of popular extensions such as Content Relationship Managers and forum systems.
CASE hosts basic web sites and sites based on content management systems such as Wordpress and Joomla! from our own equipment. This ensures a very high level of data privacy and direct contact with those who manage your online services. It's as close to having your own technical staff as possible. For larger sites requiring high bandwidth we offer hosting from a reseller account of a major Australian data centre.
Domain Name Registration - Application
CASE operates CommunityLists as a free member service. If you would like all of the advantages an email list can provide with no advertising using the best of systems then head over to CommunityLists for good news.